Improving quality in hospitals

Read the article on CBS News

Tyler Theroux came into the world with a brachial plexus birth injury that kept his left arm dysfunctional and contorted in pain. As a child, he couldn’t engage in playground activities like the monkey bars, and his classmates would bully him about the injury.

Eventually, Theroux dropped out of school to be homeschooled. While the teasing stopped, the pain didn’t: His parents watched him experience fresh agony with every growth spurt. The brachial plexus is the group of nerves that sends signals from the spinal cord to the shoulder, arm and hand, and that nerve pain kept him awake at night, despite multiple attempts at surgery and therapeutic treatment.

Jacques Hacquebord Discussing Quality in Hospitals with his Father

How to improve hospital quality

Included below are three videos of conversations with my father, Heero Hacquebord, who is a world expert in quality improvement, systems thinking, and statistical control in business. We will be discussing the overall quality in hospitals and how to improve a hospital’s quality. He was a long-term mentee of the late Dr. W. Edwards Deming. I respect him immensely and have much to learn from him still.

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